Competencies and Training


Competence Levels 
StudentUnderstands and can explain to others what it means (definitions) and how it can be applied in various situations
WorkingAble to complete diverse tasks relevant to CSR and to apply knowledge and skills to complete tools and processes (including research)
ExtensivePerforms without assistance; recognized as a resource to others; able to improve CSR programs and processes; able to identify and address CSR opportunities and challenges
Expert/LeaderSeen as an expert and/or leader; guides, troubleshoots; has strategic focus; applies knowledge and skill in leading CSR practices in an organization
Specialized Knowledge & Skills 
Corporate Social Responsibility"CSR professionals understand how to combine the critical elements of ethics , environmental, and social considerations to guide how an organization functions and ensure sustainable.They move businesses beyond regulatory compliance to engage with critical stakeholders when handling issues and events that have the potential to be impacted by ,or have an impact on, the business."
Environmental Sustainability"Sustainability professionals manage sustainable development, corporate social responsibility, and stakeholder relations. they are guardians of an organization's accountability.
Social Impact / Shared ValueWorking in a role that has a social impact may be focused on blended or shared value; the latter is often through partnerships and alliances. The work done is intended to create value for society and all that are part of it.
ESG (Environment, Social, Governance)Enlightened investors value the information gained from reviewing not only an organization's financial statements but also its culture, level of social health, and its governance structure and practices. ESG experts use balanced scorecards and other frameworks to assess business value.
Community RelationsThe Community Relations professional spends much of their time understanding target communities and their inhabitants as well as ensure they, in turn, understand both the professional themselves and the organization they represent. Connecting key stakeholders and ensuring two-way (multi-dimensional) communication and transparent actions are a standard goal for them.
Community InvestmentThe Community Investment professional manages the donation of money or in-kind products or services for charitable initiatives. They may also manage employee volunteer programs, cause marketing initiatives, sponsorships, etc.
Sustainability ReportingCommunications professionals that prepare reports require some added skills when preparing sustainability reports. Namely, a good understanding of relevant definitions and terminology as well as data research, tracking methods, and sustainability frameworks and standards that can be used to assess the organization's commitment to sustainable practices and its progress towards its goals.
Social Return on Investment (SROI)A professional skilled in SROI, has superior analytical skills and knowledge of business acumen to make complex calculations that balance unbiased qualitative data with quantitative data.
Social MarketingSocial marketing professionals work to raise public awareness about a social issue with an aim to changing people's behaviour
Cause MarketingCause marketing professionals develop and manage collaborations and partnerships between businesses and non-profits to raise financial support and public awareness for a charitable cause, such as a disease.
Social AuditsSocial Auditors use audit methods to assess an organization's social health. This may include evaluating the impact its programs and initiatives are having on its key stakeholders (both internal and external). The audit results are often declared in sustainability and integrated reports.
CSR Practitioner CompetenciesExplain & group competencies that work together (colour coordinate)
Business Development 
Project Management 
Research 
Analysis 
Investor Relations 
Investment Analyst 
Governance 
Ethics 
Program Assessment 
Risk Analysis & Mitigation